Privacy Policy

At Darryl Roberts Electricals, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data, in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679, as well as other applicable data protection laws in the UK.

Please read this Privacy Policy carefully to understand how we handle your personal data. By accessing or using our website, services, or products, you consent to the data practices outlined in this policy.

1. Introduction

1.1. Darryl Roberts Electricals Ltd ("we", "us", "our") is the data controller for the purposes of GDPR. We are responsible for ensuring that your personal data is protected and used in accordance with this Privacy Policy.

1.2. This policy applies to all personal data we collect from individuals (data subjects) who interact with our website, services, and products, including customers, potential clients, employees, or anyone else who provides personal information to us.

2. What Data We Collect

2.1. Personal Identification Information:
We collect personal information that you provide to us directly when using our website or services, including:

  • Name
  • Address
  • Email address
  • Phone number
  • IP address
  • Payment details (when applicable)
  • Energy consumption data (when related to services)

2.2. Technical Data:
We may collect technical information automatically when you visit our website, such as:

  • Browser type and version
  • Device type and operating system
  • Usage data (e.g., pages viewed, time spent on the site)
  • IP address (for security and analytics purposes)
  • Cookies and tracking technologies (see our Cookie Policy for more details)

2.3. Data from Surveys and Forms:
When you complete any surveys, contact forms, or questionnaires on our website, we collect the information you provide, including:

  • Service inquiries
  • Requests for quotes or consultations
  • Preferences for services or products

3. How We Use Your Data

3.1. We process your personal data for the following purposes:

  • To provide our services: This includes solar panel installations, battery storage solutions, Tesla Powerwall 3 installation, EV charger installations, and any related services.
  • Customer support: To respond to your inquiries, process your orders, and provide after-sales support.
  • Marketing and promotional purposes: To send you marketing emails and updates about new services or promotions (with your consent).
  • Contractual obligations: To fulfil contracts and agreements that we enter into with you for the provision of services.
  • Legal obligations: To comply with legal requirements, such as tax or audit obligations.
  • Improvement of services: To monitor and improve the performance of our website, services, and customer experience.

3.2. Legal Basis for Processing
We will only process your personal data if we have a lawful basis to do so, such as:

  • Consent: Where you have given us explicit consent to process your data (e.g., subscribing to marketing emails).
  • Contractual necessity: When processing is necessary to fulfil a contract you have entered into with us (e.g., providing installation services).
  • Legal obligation: When processing is required to comply with a legal obligation (e.g., tax or accounting requirements).
  • Legitimate interests: For purposes of legitimate interests pursued by us or a third party, provided such interests are not overridden by your rights and freedoms.

4. How We Share Your Data

4.1. Third-Party Service Providers:
We may share your personal data with trusted third-party service providers to help us carry out our business functions, including:

  • Payment processors
  • Cloud storage providers
  • IT support and security services
  • Marketing agencies
  • Professional advisors (e.g., accountants, lawyers)

4.2. Legal Requirements:
We may disclose your personal data if required by law or in response to a legal process, such as a court order, government investigation, or regulatory requirement.

4.3. Business Transfers:
In the event that we sell or transfer part or all of our business assets, your personal data may be transferred as part of that transaction. We will notify you of any such transfer and ensure the protection of your data during the transition.

5. Data Retention

5.1. We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

5.2. The retention period will vary depending on the type of data and the purpose for which it was collected. For example:

  • Customer contracts or invoices: Retained for a minimum of 6 years, as required by UK tax law.
  • Marketing and promotional data: Retained until you withdraw consent or unsubscribe.

5.3. Once the retention period has expired, your data will be securely deleted or anonymized.

6. Security of Your Data

6.1. We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration.

6.2. We use encryption for sensitive data, such as payment information, and employ firewalls, antivirus software, and other security measures to safeguard your data during transmission and storage.

6.3. However, please note that no data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

7. Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

7.1. Right of Access:
You have the right to request a copy of the personal data we hold about you. We will provide this free of charge within one month of receiving your request.

7.2. Right to Rectification:
You have the right to request corrections to any inaccurate or incomplete personal data.

7.3. Right to Erasure (Right to be Forgotten):
You may request that we delete your personal data under certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.

7.4. Right to Restriction of Processing:
You can request that we restrict the processing of your personal data if you contest its accuracy or if the processing is unlawful.

7.5. Right to Data Portability:
You can request a copy of your personal data in a structured, commonly used, and machine-readable format to transfer to another service provider.

7.6. Right to Object:
You have the right to object to the processing of your personal data, particularly where we rely on legitimate interests as the legal basis for processing.

7.7. Right to Withdraw Consent:
Where we rely on your consent to process your data, you may withdraw that consent at any time, with effect for the future.

7.8. Right to Lodge a Complaint:
If you believe that your rights under GDPR have been violated, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local supervisory authority.

To exercise any of these rights, please contact us using the details provided in Section 12 below.

8. Cookies

8.1. We use cookies and similar tracking technologies to improve your experience on our Website. These may include essential cookies, performance cookies, and functional cookies.

8.2. You can manage cookie settings through your browser or device settings. For more information, see our Cookie Policy.

9. International Data Transfers

9.1. We may transfer your personal data outside the European Economic Area (EEA) for processing by third parties. We ensure that appropriate safeguards are in place to protect your data, such as using standard contractual clauses or relying on privacy shields where applicable.

10. Children’s Privacy

10.1. Our services and Website are not intended for children under the age of 16, and we do not knowingly collect personal data from individuals under this age.

11. Changes to this Privacy Policy

11.1. We may update this Privacy Policy from time to time to reflect changes in legal requirements, our practices, or for other operational reasons. When we make changes, we will update the date of the last revision at the top of this page.

11.2. We encourage you to review this Privacy Policy regularly to stay informed about how we are protecting your personal data.

12. Contact Us

If you have any questions or concerns regarding your personal data or this Privacy Policy, please contact us at:

Darryl Roberts Electricals

  • Email: info@domain.com
  • Phone: 07793549352
  • Address: 8000 137th Street East